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Privacy Policy

Privacy Policy


At Vertex Limited, we are committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you are happy with any changes. By using our website, you are agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to: quality@vertex.net or by writing to: Compliance Advisor, Vertex Limited, 21 Oakwood Hill Industrial Estate, Oakwood Hill, Loughton, Essex, IG10 3TZ.

Who are we?

Vertex is a privately owned company established in 1990. It has grown to become a respected building services provider, delivering engineering and fabric solutions to major UK-based companies.

The company focus is centred on technical excellence and long term relationships. Our client base still boasts many customers from our early days and we have a true partnership ethos. We have come a long way since our business started and we have steadily evolved in response to our customers’ needs.

We work to develop relationships that have a positive impact in your working environment, by listening to your needs and developing solutions fit for the 21st century. Our One Team, One Vision approach is based on empowerment and we recognise that our most important assets are our people.

By working closely with the client we get a full understanding of the needs and requirements which in turn helps your business provide a better and safer working environment for you and your staff and preserves the life and maximises the value of business assets.

The use of the latest technologies helps us respond to, and keep track of, all our clients’ needs.

Live tracking on Google Maps backed by Satellite, Street View and Traffic Integration of all our vehicles provides us with real-time positioning. This allows us to respond quickly to any reactive call-outs we receive.

Our teams combine extensive experience across the building and facilities management spectrum. They know how to plan and execute Maintenance Programmes (Corrective & Preventive) and Installation Projects that optimise asset effectiveness and energy and related cost-efficiencies and also minimise disruption to owners/occupiers.

How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact us about services.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when.

How is your information used?

We may use your information to:

  • Process a service that you have requested
  • Process orders that you have submitted
  • Carry out our obligations arising from any contracts entered into by you and us
  • Seek your views or comments on the services we provide
  • Notify you of changes to our services
  • Send you communications which you have requested and that may be of interest to you. These may include information about campaigns, services or new innovations
  • Process a job application
  • Deal with any issues you may encounter in relation to our services
  • We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfill our statutory obligations (for example HMRC records). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about the vital work we do for you and our exciting services on offer, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can unsubscribe at any time by contacting: quality@vertex.net

How you can access and update your information

The accuracy of your information is important to us. We are working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: quality@vertex.net or by writing to: Compliance Advisor, Vertex Limited, 21 Oakwood Hill Industrial Estate, Oakwood Hill, Loughton, Essex, IG10 3TZ.

You have the right to ask for a copy of the information Vertex Limited hold about you.

Security precautions in place to protect the loss, misuse or alteration of your information
Our offices are protected by alarm and CCTV and software systems and data are held in a secure location which is automatically backed up.

Use of ‘cookies’

Like many other websites, the Vertex Limited website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a better. more personalised service.

It is possible to switch off cookies by setting your browser preferences. Turning cookies of may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Website recording

Our web site may also use the Google Analytics web site recording service. Google Analytics is a product that has been developed by Google. This may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. The information collected does not include bank details or any sensitive personal data. Data collected by Google Analytics is for Vertex Limited internal use only. The information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in January 2022.